We understand that plans can change. Our goal is to offer flexibility while ensuring fairness to all our guests.
Cancellations made more than 7 days prior to arrival will receive a full refund. Cancellations within 7 days of arrival may be subject to a charge equivalent to one night's stay.
Guests who do not arrive on the scheduled check-in date without prior notice will be charged for the full stay as booked.
Departures prior to the confirmed check-out date are not eligible for refunds unless otherwise agreed upon at the time of booking.
Special cancellation conditions apply to group reservations and event bookings due to logistical arrangements and resource planning.
Groups of 5 rooms or more must cancel at least 14 days prior to arrival to avoid penalties. Later cancellations may incur partial or full charges depending on the agreement.
Deposits for weddings, retreats, or other private events are non-refundable unless stated otherwise in a written agreement. Postponements may be permitted at our discretion.
Promotional or discounted bookings may carry unique cancellation terms. These will be clearly stated during the booking process.
Bookings made under non-refundable rates cannot be canceled or refunded. Please ensure travel certainty before choosing this option.
Flexible rate plans allow free cancellation up to the stated time period (typically 7 days). Always check your confirmation email for specifics.
In cases of unforeseen events beyond the resort’s control (e.g., natural disasters, governmental actions), cancellation fees may be waived at our discretion.
We encourage guests to communicate any emergency situations as soon as possible. Each case will be reviewed individually for potential accommodation.
Vostelin reserves the right to update this cancellation policy at any time. Updated policies will be published on this page and effective immediately.
If a change affects an existing reservation, guests will be notified in writing and given the option to accept the new policy or cancel without penalty.